Privacy policy
solavos ("we", "us", "our", or "solavos") operates the website solavos.com (the "Site") and provides products and services through our online store.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Site.
By using our Site, you acknowledge that you have read and understood this Privacy Policy.
1. CONTACT INFORMATION
If you have questions about this Privacy Policy or our privacy practices, you may contact us at:
solavos
Email: contact@solavos.com
Phone: +1 650-501-5883
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Website: solavos.com
2. PERSONAL INFORMATION WE COLLECT
We may collect personal information about you when you visit our Site, create an account, place an order, contact us, or otherwise interact with our services.
The information we may collect includes:
Information You Provide
Name
Email address
Phone number
Billing address
Shipping address
Payment-related information
Order and purchase information
Communications you send to us
Any other information you voluntarily provide
Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:
IP address
Browser type
Device type
Operating system
Pages visited
Products viewed
Links clicked
Referring websites
Approximate location
Cookies and similar technologies
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
Process and fulfill your orders
Process payments
Ship products to you
Communicate with you about your order
Provide customer support
Prevent fraud and unauthorized transactions
Improve our website, products, and services
Analyze how customers use our Site
Send marketing communications, where permitted by law
Comply with legal obligations
Protect the security and integrity of our business and services
4. PAYMENTS
Payments made through our Site may be processed by Shopify and other authorized payment service providers.
We do not typically store your complete payment card information. Payment information is handled by the applicable payment provider according to its own security and privacy practices.
5. SHOPIFY
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services.
Shopify may process certain personal information on our behalf in order to provide services related to our online store, including checkout, payments, security, and order processing.
6. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to help operate and improve our Site.
Cookies may be used to:
Keep our website functioning properly
Remember your preferences
Maintain your shopping cart
Improve your browsing experience
Analyze website traffic
Measure advertising performance
Help prevent fraud and improve security
You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.
7. ADVERTISING AND ANALYTICS
We may use third-party analytics and advertising services to better understand how visitors use our Site and to measure the effectiveness of our advertising.
These services may collect information through cookies, pixels, and similar technologies.
Depending on the tools we use, this may include services such as:
Google
Meta
TikTok
Shopify
These third parties may process information according to their own privacy policies.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
8. EMAIL AND MARKETING COMMUNICATIONS
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about:
Products
Promotions
Special offers
New releases
News and updates from solavos
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at:
contact@solavos.com
Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, transactions, or customer service requests.
9. HOW WE SHARE PERSONAL INFORMATION
We may share personal information with trusted third-party service providers when necessary to operate our business and provide our services.
These may include:
Shopify and related e-commerce services
Payment processors
Shipping and fulfillment providers
Website hosting providers
Analytics providers
Marketing and advertising providers
Customer support providers
We may also disclose information when required to:
Comply with applicable laws or legal processes
Respond to lawful requests from authorities
Protect our rights, property, customers, or safety
Prevent fraud or security threats
We do not sell personal information in exchange for money.
10. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
Fulfill orders
Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain business records
The length of time we retain information may vary depending on the nature of the information and our legal obligations.
11. YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information about how your data is used
To exercise applicable privacy rights, please contact us at:
contact@solavos.com
We may need to verify your identity before responding to certain requests.
12. INTERNATIONAL TRANSFERS
Your personal information may be transferred to, stored, or processed in countries other than the country where you live.
When required by applicable law, we will take appropriate steps to protect personal information transferred internationally.
13. CHILDREN'S PRIVACY
Our Site and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
14. SECURITY
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.
15. THIRD-PARTY LINKS
Our Site may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we make changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
17. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
solavos
Email: contact@solavos.com
Phone: +1 650-501-5883
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Website: solavos.com