Refund policy
At solavos, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.
Returns
We accept return requests within 30 days of the delivery date.
To be eligible for a return, the item must:
Be unused and in its original condition
Include original packaging, where applicable
Not be damaged due to misuse or normal wear and tear
To start a return, please contact us at:
Email: contact@solavos.com
Phone: +1 650-501-5883
Please include your order number, the reason for your return, and photos if the product is damaged or defective.
Return Authorization
Please do not send your purchase back without contacting us first. We will provide you with the appropriate return instructions and, when applicable, the correct return address.
Our business address is:
solavos
30 N Gould St Ste R, Sheridan, WY 82801, United States
Please note that this business address may not always be the product return address. Return instructions will be provided after your request has been reviewed.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please send us your order number and clear photos of the issue. We will review your request and may offer a replacement, refund, or another appropriate solution.
Refunds
Once your return or refund request has been reviewed and approved, we will process the refund to your original payment method.
Please allow several business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.
Return Shipping Costs
Customers are generally responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
solavos
Website: solavos.com
Email: contact@solavos.com
Phone: +1 650-501-5883
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States